FAQ / SHIPPING / RETURNS

**Packages are experiencing delays in transit times due to Covid-19 restrictions and high volume by Mail carriers.

We’re currently experiencing longer than usual processing times for returns.

WE TRY OUR BEST TO SHIP ALL ORDERS WITHIN 1-2 BUSINESS DAYS OF RECEIVING THE ORDER with the exception of peak periods DUE TO HIGH VOLUME (NEW LAUNCH DAYS, PROMOTIONAL SALE EVENTS ETC) where this may take a few days longer. PLEASE EMAIL US IF YOU NEED THE ORDER ASAP FOR MORE OPTIONS). 

DOMESTIC SHIPPING

We offer FREE SHIPPING on Orders of $99.00 or more within the U.S

Priority mail and Express mail options are also available at checkout for an additional fee. 

*Milk+Bots is not responsible for package deliveries affected by an invalid or old address provided by the customer, or delays caused by the shipping carrier.

Please make certain to ship to a secure location as we will not process refunds or re-deliver once the tracking shows delivery confirmation.

International Shipping 

International rates are available at checkout. 

*Please note that all applicable duties, tariffs, and customs fees are the responsibility of the customer.

RETURNS 

Returns are accepted for store credit or exchange on Full Priced items within 14 days of receiving your order. All sale products or purchases using a discount greater than 10% is considered Final Sale and not eligible for returns. 

Merchandise must be:

unworn / unwashed

original tags attached / packaging intact. 

free of stains, odors, animal hair, and damage.

*International orders are Final Sale and cannot be returned/exchanged.

Exchanges:

We do not accept exchanges at this time. Please place a new order for exchanges and we will process a store credit for the returned item. 

*In order to make a return, you MUST FIRST REQUEST A RETURN

Start your return process here: 

INITIATE A RETURN